USCIS National Customer Service Center provides a toll-free phone number (1-800-375-5283) for customers to call and obtain a wide range of information. The Interactive Voice Response (IVR) system is designed to not only provide general immigration information, but also handle application status or other case-specific questions. Callers will also have an option to speak directly to a Customer Service Agent during business hours.
However, the USCIS phone menu is massive. If you call the USCIS customer service, you may have to waste a lot of time just to find the right topic you’re interested in. Luckily, we did the hard work, and presented the entire menu right here. Now all you have to do is to select the correct options without the need to listen to all the automatic voice prompts.
We have to warn you: USCIS may change their phone menu at any time. There is no way for us to keep track and modify this menu right away. If this happens, you’ll just have to listen carefully and select the correct options.
Here it is: