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USCIS Customer Service Phone Menu
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USCIS National Customer Service Center provides a toll-free phone number (1-800-375-5283) for customers to call and obtain a wide range of information. The Interactive Voice Response (IVR) system is designed to not only provide general immigration information, but also handle application status or other case-specific questions. Callers will also have an option to speak directly to a Customer Service Agent during business hours.

Although the new IVR system is easier to navigate, it still takes quite a few steps to find certain topics or reach a customer service representative. The call menu's main options are listed below, which should help if you have a specific question to ask USCIS. Please understand that USCIS may change their phone menu at any time, and it is impossible for us to always keep up. Please listen carefully if the options have changed.

Dial USCIS customer service phone number 1-800-375-5283. You will hear a message with instructions on what options are available. You don't have to wait for the message to finish if you know where to go next. During the phone call you can generally press 7 to repeat the current message, or press 9 to return to the main menu.

If you need to speak to a live person at USCIS over the phone, you would dial 1-800-375-5283, and then choose the following options to reach a customer service representative. You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays.

Phone Keypad Call Button Call USCIS 1-800-375-5283
Phone Keypad Call Button Press 1 for English
Phone Keypad Call Button Press 1 to check case status
Phone Keypad Call Button Press 2 if you can't find receipt number
Phone Keypad Call Button Press 2 to reach a USCIS representative

USCIS Customer Service Phone Menu

  1. English
    1. Check Case Status - Latest Information on Application or Petition Already Submitted
      1. Check case status if you know your receipt number
      2. If you don't know what a receipt number is, where to find it, or have lost it
        1. If you've located your receipt number
        2. Reach a customer service agent if you call during business hours (see above)
      3. Request the return of an original document
        • Download Form G-884, or press 6 to speak to a USCIS representative
    2. Other Options
      1. Find a USCIS office, or to sechedule an appointment including InfoPass
        1. Make or reschedule an appointment including infopass
        2. Request special accomadation due to disability
        3. Find a USCIS local office
        4. Find an Application Service Center
      2. For permanent residents, refugees, asylees and TPS
        1. Info for lawful premanent resident
        2. Info for refugees and asylees
        3. Info for Temporary Protected Status (TPS)
      3. Obtain USCIS Forms
        • Download from USCIS Wwebsite
        • Press 2 to speak to a USCIS representative
      4. Report Change of Address
      5. Info for US Citizens
        1. Proof of Citizenship
        2. To correct errors on Natualization Certificate or Certificate of Citizenship, or to replace a certificate
        3. Sponsorship
        4. Petition for a fiancé
        5. Adoption
      6. If you're attorney, or want to check FOIA status, report scam, or find a civil surgeon
        1. If you're an attorney
        2. Check FOIA request status
        3. Report immigration law violation
        4. Report being a victim of scam
        5. Find a civil surgeon
      7. Other Services
        1. Recent announcement, or info on DACA
          1. DACA
          2. Provisional Unlawful Presence Waivers
        2. Naturalization, or being a visitor
          1. Info on Natualization
          2. Info for foreign visitors and students
        3. Employers
          • press 2 to check priority date
          • Press 6 to speak to a USCIS representative
        4. Priority Dates
          1. Learn how visa priority date or visa lottery works
          2. US citizen to sponsor family member
          3. LPR to sponsor family member
          4. Employer to sponsor employee
          5. Entrepreneur to self sponsor
          6. Cutoff numbers for visa lottery
        5. Technical difficulties
          • Enter your 13 digit receipt number
          • Press # to speak to a USCIS representative
  2. Spanish
  3. Other languages - check Website

USCIS may update the call menu at any time. If there is any discrepancy, please listen to the messages carefully before selecting an option.

Last updated: June 12, 2019