USCIS National Customer Service Center (NCSC) can be reached by phone at 1-800-375-5283. If you are outside the US you can call 785-330-1048 instead. Click here to see the current USCIS Customer Service Phone Menu (as of 5/3/2018).
To check the status of your case filed with USCIS, follow these steps:
USCIS doesn't publish their phone menu. However, ImmigrationRoad has manually created USCIS' phone menu so that you can more efficiently navigate their massive amount of options. You will also be able to reach a live customer service agent quickly. However, please do keep in mind that USCIS updates their menu regularly and if there is any descrepancies, please listen to the prompts carefully.
Beginning April 1, 2013 the National Customer Service Center (NCSC) will be open from 8 a.m. to 6 p.m., Monday through Friday, in all four time zones in the contiguous United States. Live assistance is available only during this time.
You can access the status update and other automated information 24 hours a day, 7 days a week.
Yes. To reach a USCIS representative, you need to call between 8am - 6pm (for most areas), local time. There are several routes to reach a CSR, depending on your situation. For example, if you lost your receipt number, you can follow the steps below:
Keep in mind that CSR's are not immigration officers, and have only limited access to your case information. Your case status given by a USCIS representative is usually the same as the online/phone system. However, CSR's are able to answer certain questions, often by scripts or training menu, and provide certain services as listed below.
If your case is more than 30 days outside the published USCIS processing dates, you should speak to a customer service representative and place an official inquiry. The USCIS service center that has adjudication over your case is supposed to respond to your inquiry, and provide an explanation for the delay.
The center provides a variety of services via automated response or live assistance, including options for a customer to: