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Contact USCIS and Other Government Agencies

More contact information for USCIS (formerly INS), the FBI, DOS, ICE and other government agencies with regard to immigration issues:

13. USCIS Premium Processing

  • Toll Free Phone Number: 1-866-315-5718
  • California Service Center (CSC): (949) 831-8550
  • Nebraska Service Center (NSC): (402) 474-5012
  • Texas Service Center (TSC): (214) 275-4415
  • Vermont Service Center (VSC): (802) 527-3192
  • Premium Processing E-mail (NSC): NSC-Premium.Processing@dhs.gov
  • Premium Processing E-mail (TSC): TSC-Premium.Processing@dhs.gov
  • Premium Processing E-mail (CSC): CSC-Premium.Processing@dhs.gov
  • Premium Processing E-mail (VSC): VSC-Premium.Processing@dhs.gov
  • Form I-140 Premium Processing E-mail (NSC): NSC-Premium.140@dhs.gov
  • Form I-140 Premium Processing E-mail (TSC): TSC-Premium.140@dhs.gov

14. Email FBI Name Check Program

The email address (fbinncp@ic.fbi.gov) is still open, but you will be really lucky to get a response from the FBI. However, it doesn't hurt to send an email, doesn't cost anything at least, and get in line. You never know if the FBI will be required to offer some types of communications in the future, and suddenly decide to read their old inbox again.

15. ICE Online Detainee Locator System (ODLS)

I hope you never have to use this tool, but the worst has happened, you can use this online locator to check if your loved one is in ICE custody: www.ice.gov/locator

  • "In custody" means the person is currently in an ICE detention facility;
  • "Not in custody" means the person was released within the last 60 days;
  • Some detainees, includes anyone under the age of 18, are not included in ODLS;
  • You will need the individual's country of birth, and either his/her A-number or first and last name to do a search;
  • You may contact ICE with related questions.

16. Executive Office for Immigration Review (EOIR)

The Executive Office for Immigration Review (EOIR) was created in 1983, which combined the Board of Immigration Appeals (BIA or Board) with the Immigration Judge function previously performed by the former Immigration and Naturalization Service (INS, now USCIS)

Contact EOIR regarding detained aliens, removal proceedings, disciplined practitioners, etc. You may also contact EOIR to review a list of recognized organizations and accredited individuals that may legally represent you when filing a petition or application.

17. USCIS Community Relations

USCIS Community Relations program develops and maintains collaborative relationships with immigrant-serving organizations, such as community-based organizations, English as a Second Language instructors, Civics instructors, advocacy groups, and other stakeholders who interact with immigrants. Contact USCIS Community Relations in your area by email.

18. USCIS Customer Service for Businesses

If you are a business, employer or school and need to obtain information other than inquires regarding case status, call 1-800-357-2099.


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