Contact USCIS and Other Government Agencies

More contact information for USCIS (formerly INS), the FBI, DOS and other government agencies with regard to immigration issues:

13. USCIS Premium Processing

Toll Free Phone Number: 1-866-315-5718
California Service Center (CSC): (949) 831-8550
Nebraska Service Center (NSC): (402) 474-5012
Texas Service Center (TSC): (214) 275-4415
Vermont Service Center (VSC): (802) 527-3192
Premium Processing E-mail (NSC): NSC-Premium.Processing@dhs.gov
Premium Processing E-mail (TSC): TSC-Premium.Processing@dhs.gov
Premium Processing E-mail (CSC): CSC-Premium.Processing@dhs.gov
Premium Processing E-mail (VSC): VSC-Premium.Processing@dhs.gov
Form I-140 Premium Processing E-mail (NSC): NSC-Premium.140@dhs.gov
Form I-140 Premium Processing E-mail (TSC): TSC-Premium.140@dhs.gov

14. Email FBI Name Check Program

The email address (fbinncp@ic.fbi.gov) is still open, but you will be really lucky to get a response from the FBI. However, it doesn't hurt to send an email, doesn't cost anything at least, and get in line. You never know if the FBI will be required to offer some types of communications in the future, and suddenly decide to read their old inbox again.

15. Adoption Inquires - Adopting a child under the Hague Convention

USCIS Children's Issues, Phone: 202-272-1663
DOS Hague Adoption Unit, Email: AdoptionUSCA@state.gov, Phone: 202-736-9089, Fax: 202-736-9080
National Benefits Center (NBC), Email: NBC.Hague@dhs.gov, Phone: 1-877-424-8374, Fax: 816-251-2799
National Visa Center (NVC), Email: NVCInquiry@state.gov, Phone: 603-334-0700
DOS Office of Children's Issues, Intercountry Adoption Presentation.

16. Executive Office for Immigration Review (EOIR)

The Executive Office for Immigration Review (EOIR) was created in 1983, which combined the Board of Immigration Appeals (BIA or Board) with the Immigration Judge function previously performed by the former Immigration and Naturalization Service (INS, now USCIS)

Contact EOIR regarding detained aliens, removal proceedings, disciplined practitioners, etc. You may also contact EOIR to review a list of recognized organizations and accredited individuals that may legally represent you when filing a petition or application.

17. USCIS Community Relations

USCIS Community Relations program develops and maintains collaborative relationships with immigrant-serving organizations, such as community-based organizations, English as a Second Language instructors, Civics instructors, advocacy groups, and other stakeholders who interact with immigrants. Contact USCIS Community Relations in your area by email.

18. USCIS Customer Service for Businesses

If you are a business, employer or school and need to obtain information other than inquires regarding case status, call 1-800-357-2099.

19. National Visa Center (NVC) - Department of State

NVC is the immigrant visa processing facility that handles all USCIS-approved immigrant visa petitions, collect fees, monitor visa cut-off dates, and schedule visa interviews for Consular Processing cases.

Email: NVCINQUIRY@state.gov
Phone: 603-334-0700
Recorded message: 603-334-0700

20. USCIS FOIA Request Status Check

You may check the status of your USCIS FOIA request online or by phone:

Online (using the Control Number)
Phone: (816) 350-5785 from 7 a.m. to 2:15 p.m. (Central Time)

21. ICE Office of Detention and Removal Operations Offices

Headquaters: 500 12th SW, 11th Floor, Washington, D.C. 20024

Phone: (202) 732-3100

List of field offices and contact information

22. Contact Information for Ports of Entry (POE)

CBP "Locate a Port Of Entry" page has contact information, including phone numbers, for CBP offices at airport, sea or land POE's.

23. Check PERM Status Online

To file a PERM labor certification, your employer must set up an account on DOL's Permanent Online System. Your company or attorney can also check the status of an existing PERM applications. If you wish to check the status yourself, you must obtain the User ID and Password from your employer - unfortunately not many employers are willing to do that.

24. USCIS Email for Canadian Customers

USCIS has set up an email address specifically for customers in Canada to ask about general immigration questions: USCIS.Canada@dhs.gov

25. Inquiries Regarding USCIS Lockbox Operations

For queries regarding USCIS lockbox operations, such as rejected applications based on incorrect fee payment: Lockboxsupport@dhs.gov