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Check USCIS Case Status by Phone
Check USCIS Case Status by Phone

USCIS National Customer Service Center (NCSC) can be reached by phone at 1-800-375-5283. If you are outside the US you can call 785-330-1048 instead. Click here to see the current USCIS Customer Service Phone Menu (as of 8/29/2011).

How to check USCIS case status by phone

To check the status of your case filed with USCIS, follow these steps:

  • Call 1-800-375-5283;
  • Press 1 to continue in English;
  • Press 1 for immigration services;
  • Press 1 to check the status of an application;
  • Press 1 if you know your receipt number;
  • Enter your 13-character case number (ignore dashes, use 772 for SRC, 546 for LIN, etc.);
  • Press 1 to confirm the number you entered;
  • Listen to the current status of your case.

When is NCSC open?

Beginning April 1, 2013 the National Customer Service Center (NCSC) will be open from 8 a.m. to 6 p.m., Monday through Friday, in all four time zones in the contiguous United States. Live assistance is available only during this time.

You can access the status update and other automated information 24 hours a day, 7 days a week.

Can I speak to a USCIS customer service representative?

Yes. To reach a USCIS representative, you need to call between 8am - 6pm (for most areas), local time. There are several routes to reach a CSR, depending on your situation. For example, if you have a specific question with regard to your case status, you can follow the steps below:

  • Call 1-800-375-5283;
  • Press 1 to continue in English;
  • Press 1 for immigration services;
  • Press 1 to check the status of an application;
  • Press 2 if you don't know your receipt number;
  • Press 2 to connect to a USCIS representative;

Keep in mind that CSR's are not immigration officers, and have only limited access to your case information. Your case status given by a USCIS representative is usually the same as the online/phone system. However, CSR's are able to answer certain questions, often by scripts or training menu, and provide certain services as listed below.

Can I speak to an immigration officer directly?

After listening to your case status as described above, you will be presented with options to reach the service center that is processing your case.

The entire sequence has now changed since USCIS updated the phone menu on 8/29/2011. We must verify the method still works before posting again. Stay tuned...

What if my case has been pending for too long?

If your case is more than 30 days outside the published USCIS processing dates, you should speak to a customer service representative and place an official inquiry. The USCIS service center that has adjudication over your case is supposed to respond to your inquiry, and provide an explanation for the delay.

What services does the National Customer Service Center provide?

The center provides a variety of services via automated response or live assistance, including options for a customer to:

  • Check USCIS case status;
  • Ask case specific questions;
  • Learn about basic eligibility and filing procedures;
  • Order USCIS forms;
  • Report change of mailing address (in addition to filing forms);
  • Reschedule an appointment due to emergency; and,
  • Respond to a USCIS request.

See also: