Check USCIS Case Status by Email

Check USCIS Case Status by Email

Based on USCIS guidance, customers should call the Customer Service Center first when inquiring about case related issues, including checking case status.

Step 1: Contact USCIS national customer service by phone (1-800-375-5283). Record the name and/or ID of the service center representative that you talked to, as well as the date and time of your call. If a confirmation number or referral number was provided, take note of that number too.

SteP 2: If your issue is not resolved within 30 days, you may email the service center that has jurisdiction over your case:

Step 3: If the issue is still not resolved after 21 more days, email the Office of Service Center Operations: SCOPSSCATA@dhs.gov. You can expect a response in 10 days after emailing the headquarters.

Since this is a newly established procedure, it is not yet clear if or how well it works.



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