How to Contact CBP for I-94 Issues

The I-94 automation process was implemented by the U.S. Customs and Border Protection (CBP) in April, 2013. The new process replaced paper form I-94 with an electronic version: A foreign national entering the United States no long receives an I-94 card stapled to their passport; instead, they will see a passport stamp, and must now go to CBP’s website to retrieve their I-94 information.

Note: Asylees and refugees should have received a hand written or stamped I-94 upon entering the U.S. and will not be able to retrieve I-94 information online. – CBP

The transition has caused some confusion among visitors. One particular issue is when a foreign national went to the CBP website to retrieve his/her I-94, and the system returned “Not Found” as a response.

CBP Info Center explains “What to do if your I-94 is ‘Not Found’ online.” In a nutshell, you basically need to make sure the information you enter on the I-94 website matches exactly what your passport is showing. This is especially important if you have a first name and middle name, as one or the other, or both, may have been entered into the system. CBP also suggests that you “try entering either your most recent date of entry or your original date of entry into the U.S.” I don’t quite understand what scenarios the last suggestion covers, but I guess it is saying that if you’re not sure, try all the entry dates you can remember.

If you still cannot retrieve your I-94, it’s time to contact CBP directly. You will need to find a CBP Deferred Inspection Site that is close to you and give them a call. If a CBP officer can sort things out over the phone, perfect! If not, you may have to travel to their facility. Make sure to set up an appointment on the phone if they don’t accept walk-ins.

CBP provides an Excel spreadsheet listing all Deferred Inspection Sites in the U.S. If you don’t have Microsoft Excel, try using Google Chrome browser to download and open it with Google Docs. We also published the list of Deferred Inspection Sites on a webpage here, but it is for reference only since we cannot keep up with CBP updates.

Other than I-94 Not Found issue, if you find error(s) on your I-94 you will most likely need to contact a Deferred Inspection Site or a CBP office at a port of entry (POE) to have it corrected.

Keep in mind that CBP is not the only agency that issues I-94, USCIS does too. If you change your status in the U.S., for example, USCIS will send you a new I-94 along with the approval notice. These types of I-94 forms will not be found in the CBP system. In addition, if there is incorrect information on USCIS-issued I-94, you will need to contact USCIS to correct them.

If you had a paper Form I-94 (issued by CBP or USCIS) but it has been lost, stolen, mutilated or destroyed, you will need to contact USCIS to replace it. You can download Form I-102 instructions to learn more.

2 thoughts on “How to Contact CBP for I-94 Issues

  1. Michael Sagoe

    Hello, i am from Ghana West Africa, ive been admitted to a university in michigan but have been refused f1 visa twice. I have made up my mind to go to a different consulate in a neighbouring west african country to try again. Is that a good idea? Someone advice me.

  2. Jarrod Janer

    Hell my name is Jarrod Janer
    I’m from the Marshall xxx an I been trying to get my I-94 on line but once I enter all my info the system reply with
    Item not found..

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